Alan W. Goff
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Communication Skills & Conflict Resolution
Program Overview
This program has two basic aims: to provide managers with a better understanding of how to communicate ideas and information with clarity and impact, and to give a system for resolving the potential conflicts that might arise between people.
Key Benefits
- Learn techniques that improve the quality and flow of communication
- Learn how to create an atmosphere of personal trust and respect through meaningful communication
- Know the five conflict resolution styles
- Know when and when not to use each conflict resolution style
- Know the Five-Step Conflict Resolution Process
- Know the benefits of well-managed conflict
Participant Resources
Workbook, DiSC Profile
Program Components
Half-day Workshop
Participant Responsibilities
Participants are responsible for applying conflict resolution and communication techniques back in the workplace with fellow employees.
Management Support
Managers and participants are asked to discuss future roles and outcomes in a one-on-one setting after the program. They will be encouraged to actively look for ways to implement the learning, chart the results and create a more efficient and calm workplace.
Training costs money, but ignorance costs more.